Frequently Asked Questions from Families
About CitiNannies
About Nannies and Caregivers
Being an Employer
Signing Up
Technical Questions
A: Citinannies.net is an online recruiting process to locate prescreened nannies and domestic personnel from the comfort of your home or office, any time, 24 hours a day.
Q: What kind of services does CitiNannies.net offer?
A: www.citinannies.net has referral listings for baby nurses, elder nannies, pet nannies, personal assistants and professional nannies to families nationwide.
Q: Does your agency have any certifications?
A: Yes, we are proud members of the INA (International Nanny Association). We are licensed and bonded by the State of Texas. We also work with several reputable childcare referral agencies as well.
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A: It depends on the type of care you are seeking. Be careful not to discriminate those with special situations like – a mother who has one year of professional childcare experience but she has raised two children and they are currently in college. This person could be a great Nanny to your children, if the chemistry is right.
Q: Where do you find your Nannies?
A: We recruit from various sources, including the internet, job directories, referrals from associates, nanny organizations, churches, employment agencies, and many other sources.
Q: What is the average age of your Nannies?
A: Most of our Nannies range from their early twenties to their mid-fifties. They come from various backgrounds, including preschool, early childhood and elementary education. Also the Caregivers and other domestic personnel offered on www.citinannies.net vary in their ages. Remember not to discriminate a qualified person because of their age.
Q: Do the Nannies live in or out?
A: Nannies can live in or out. It all depends on your needs.
Q: Do the Nannies have their own transportation?
A: Some nannies will have their own transportation. If you require your children to be driven around, you will need to check the Nanny’s driving record. In the Concierge part of the website, you will be able to request a driving record from one of our partners.
Q: Do the Nannies do housekeeping?
A: Generally No. The Nanny’s focus is on childcare, although may include child related housekeeping. However, you can negotiate the contract with your Nanny to include light housekeeping, cooking, and other duties.
Q: What is the geographic area that www.citinannies.net operates?
A: We are an internet-based company; therefore our services are available in the United States, including Alaska and Hawaii.
Q: How does www.citinannies.net prescreen the caregivers?
A: The Nanny or other caregiver that you are seeking must pass the www.citinannies.net preliminary screening to be able to post their resume/profile in our database. We do not accept anyone that is not able to pass the preliminary screening. We seek out the best in their prospective industries so that you are rest-assured to have found the best place to find help for your family.
Q: I have a Nanny, but I am looking for a personal assistant to help me organize my life. Can I find a personal assistant on www.citinannies.net?
A: Absolutely! In addition, you can also find a doula, a personal chef or even a butler on www.citinannies.net.
Q: I am a single mother with two school-aged boys, and I’d like to find a male Nanny. Do you have these available as well?
A: Absolutely! Male Nannies are commonly known as a “Manny”.
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A: The average salary for a nanny with at least 2 years of child care experience (not including their own child) and good references varies demographically. A typical number for a 40 hour work week is somewhere between $350 a week to $800 a week, with benefits. When negotiating with your potential nannies or personnel you will need to consider that you will have to withhold any state, federal, and social security taxes applicable in your state. Please visit the Concierge section of the website for our Payroll and Tax partners.
Q: I need to do a criminal background check on my Nanny. Can you help me?
A: We can’t personally help you. However, you can order a criminal background check. In the Concierge section of the website, you can order criminal background checks for your Nanny (s). You will need an Authorization and Background Release Form, which is also located in the Resource Center of the website.
Q: I need to do a credit check on my Nanny. Can you help me?
A: No. We don’t do credit checks on anyone. If you are requesting a credit report from your prospective Nanny, you must request this directly from the Nanny or your potential caregiver.
Q: I’m looking for Live-In Nanny. I would like her to be bonded. What do I do?
A: We do not offer a bonding service. You can check with your local insurance agent to see if they offer this service as a courtesy to you. If you still need some help finding an insurance agency, please send us an email at support@citinannies.net.
Q: How do I pay my Caregiver?
A: Please visit the Concierge section of the website to find information on our Payroll and Tax partners. You can contact them directly to find out what applies in your state. We strongly discourage situations where you pay your Caregiver illegally or “under the table”. This is illegal and if you are caught, you could face serious penalties with the Internal Revenue Service.
Q: I found a great Nanny on your website, now what?
A: Well, think about interviewing with your Nanny on the telephone before meeting in person and we recommend a public place, maybe a park so that you can get a feel of she is like.
Q: What kind of benefits can I offer my Caregiver?
A: Because you will be the caregiver’s employer, think of yourself as a small company. What would you offer your employees to retain them as well as reward them for their accomplishments? Here are recommendations of benefits to offer your valued employee: medical insurance coverage, life insurance, educational assistance, flexible work hours, pre-paid legal services, dental insurance, sick time, personal time, cellular phone account, paid vacation, annual bonuses, gift certificates, entertainment tickets, and the list is endless. However, we think you get the idea of the type of benefits you can offer your new valued employee.
Q: My current Nanny is wonderful, and we have had her for 2 years. However, I need to let her go for financial reasons. Can she register on your site although she does not have a green card?
A: Unfortunately not. This is because our website does not accept foreigners nor do we recommend (or allow) these individuals to register because at www.citinannies.net we comply with all U.S. Homeland Security Laws. This is for the protection of all the registered users.
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A: To begin a search for fulltime or part-time a nanny or caregiver, please register on the website. Our membership starts at $49.00 per month.
Q: What are the requirements for registration on www.citinannies.net?
A: You must be at least 18 years or older, have a valid credit card, and you must be able to pass a preliminary www.citinannies.net screening process.
Q: What is your agency fee?
A: Since www.citinannies.net is an internet service for connecting quality caregivers with families we do not have an agency fee nor do we take a commission of the Nanny’s salary. The only fee for our services is the membership fee to join www.citinannies.net. There are no other fees or catches, beyond the membership fee.
Q: Why do I have to answer so many questions on my questionnaire?
A: The more questions that you answer in your profile, the more likely you will be able to find that kind of Nanny or domestic help that you are looking for. Be candid, and honest about your answers, so that there are no surprises in the interview process.
Q: I don’t have enough time to fill out the rest of the questionnaire; can I save my profile and continue it later?
A: Absolutely! Just fill out the necessary information with the asterisks next to it. You can save your profile and come back to it later when you have time. Remember the more accurate your profile is, the more likely you will find what you are looking for in a Nanny, caregiver or other domestic personnel.
Q: I am in the registration process, and one of the questions asks me for the sum of two digits my social security number, what is this?
A: We, at www.citinannies.net use a patented technology process to validate the user’s identity when registering on our website. To identify a user’s identity on www.citinannies.net, our system requests a random sum of 2 or 3 included numbers, rather than the entire number or the last 4 digits of the user’s social security number. Then the system scans billions of records in public databases verifying the user’s identity, thus ensuring a safer online referral community, benefiting all registered users. This is not a criminal background check. Although we have taken steps to ensure a safer online community, you are highly encouraged to thoroughly check every Nanny or caregiver with a criminal background check.
Q: Why do you authenticate a user’s identity?
A: The vision behind www.citinannies.net is to create a safe, online referral community for families and their caregivers. We understand the need for privacy as well as the quality of care. After all, who do you trust with your children?
Q: Do you store my social security number on the www.citinannies.net website?
A: Absolutely not! This is the reason why we created a system to ask random questions, verifying every user’s identity.
Q: Help! I am in the registration process and I just submitted my information on your website but I got response back that says that you can’t validate my identity.
A: This is because our system is working to validate and authenticate your identity on our secure website. If you moved within the last 6 months or if you have gotten married, you might want to try your previous address and/or your maiden name. The www.citinannies.net system will allow you two attempts before blocking you from registering. At that point you will need to contact Customer Service Support at support@citinannies.net. You will need to include your name, email address, and phone number so that a representative will be able to contact you via telephone to validate your identity.
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A: Go to home page, click on Family Login and it will take you to the login screen. In the login screen, click on “Forgot Password” to have your password sent to your registered email address.
Q: Help! I lost my password and user name.
A: Go to home page, click on Family Login and it will take you to the login screen. In the login screen click on “Forgot Password” to have your password and user name sent to your registered email address. If you are still experiencing difficulties, please send an email to support@citinannies.net.
Q: I want to begin my search, but I don’t have a U.S. credit card.
A: Currently, we only service new members that have a valid credit card in their name. We will be adding a new feature that will enable new members to pay with an electronic check or a money order in the future.
Q: I’d to cancel my account, because I found a great Nanny on your site.
A: We’re sorry to see you go, but we understand your position. We do recommend that you at very least, give your Nanny (or caregiver) a probationary period of 60 days, to see how your professional relationship works out. Keeping your options open has many advantages. If you still want to cancel, log into your account and click on “Cancel my account”. We do not offer refunds or prorated billing.
Q: I have a question that is not listed here. How do I contact your company?
A: If you have a general question, please send an email to info@citinannies.net. If your questions are billing related, please send an email to billing@citinannies.net.
Back to Top
Please contact us at anytime, day or night. Our representatives will be happy to assist you with all of your domestic personnel needs.
About Nannies and Caregivers
Being an Employer
Signing Up
Technical Questions
About CitiNannies
Q: What is CitiNannies.net?A: Citinannies.net is an online recruiting process to locate prescreened nannies and domestic personnel from the comfort of your home or office, any time, 24 hours a day.
Q: What kind of services does CitiNannies.net offer?
A: www.citinannies.net has referral listings for baby nurses, elder nannies, pet nannies, personal assistants and professional nannies to families nationwide.
Q: Does your agency have any certifications?
A: Yes, we are proud members of the INA (International Nanny Association). We are licensed and bonded by the State of Texas. We also work with several reputable childcare referral agencies as well.
Back to Top
About Nannies and Caregivers
Q: What kind of experience do your Nannies have?A: It depends on the type of care you are seeking. Be careful not to discriminate those with special situations like – a mother who has one year of professional childcare experience but she has raised two children and they are currently in college. This person could be a great Nanny to your children, if the chemistry is right.
Q: Where do you find your Nannies?
A: We recruit from various sources, including the internet, job directories, referrals from associates, nanny organizations, churches, employment agencies, and many other sources.
Q: What is the average age of your Nannies?
A: Most of our Nannies range from their early twenties to their mid-fifties. They come from various backgrounds, including preschool, early childhood and elementary education. Also the Caregivers and other domestic personnel offered on www.citinannies.net vary in their ages. Remember not to discriminate a qualified person because of their age.
Q: Do the Nannies live in or out?
A: Nannies can live in or out. It all depends on your needs.
Q: Do the Nannies have their own transportation?
A: Some nannies will have their own transportation. If you require your children to be driven around, you will need to check the Nanny’s driving record. In the Concierge part of the website, you will be able to request a driving record from one of our partners.
Q: Do the Nannies do housekeeping?
A: Generally No. The Nanny’s focus is on childcare, although may include child related housekeeping. However, you can negotiate the contract with your Nanny to include light housekeeping, cooking, and other duties.
Q: What is the geographic area that www.citinannies.net operates?
A: We are an internet-based company; therefore our services are available in the United States, including Alaska and Hawaii.
Q: How does www.citinannies.net prescreen the caregivers?
A: The Nanny or other caregiver that you are seeking must pass the www.citinannies.net preliminary screening to be able to post their resume/profile in our database. We do not accept anyone that is not able to pass the preliminary screening. We seek out the best in their prospective industries so that you are rest-assured to have found the best place to find help for your family.
Q: I have a Nanny, but I am looking for a personal assistant to help me organize my life. Can I find a personal assistant on www.citinannies.net?
A: Absolutely! In addition, you can also find a doula, a personal chef or even a butler on www.citinannies.net.
Q: I am a single mother with two school-aged boys, and I’d like to find a male Nanny. Do you have these available as well?
A: Absolutely! Male Nannies are commonly known as a “Manny”.
Back to Top
Being an Employer
Q: What is the average salary for a Nanny?A: The average salary for a nanny with at least 2 years of child care experience (not including their own child) and good references varies demographically. A typical number for a 40 hour work week is somewhere between $350 a week to $800 a week, with benefits. When negotiating with your potential nannies or personnel you will need to consider that you will have to withhold any state, federal, and social security taxes applicable in your state. Please visit the Concierge section of the website for our Payroll and Tax partners.
Q: I need to do a criminal background check on my Nanny. Can you help me?
A: We can’t personally help you. However, you can order a criminal background check. In the Concierge section of the website, you can order criminal background checks for your Nanny (s). You will need an Authorization and Background Release Form, which is also located in the Resource Center of the website.
Q: I need to do a credit check on my Nanny. Can you help me?
A: No. We don’t do credit checks on anyone. If you are requesting a credit report from your prospective Nanny, you must request this directly from the Nanny or your potential caregiver.
Q: I’m looking for Live-In Nanny. I would like her to be bonded. What do I do?
A: We do not offer a bonding service. You can check with your local insurance agent to see if they offer this service as a courtesy to you. If you still need some help finding an insurance agency, please send us an email at support@citinannies.net.
Q: How do I pay my Caregiver?
A: Please visit the Concierge section of the website to find information on our Payroll and Tax partners. You can contact them directly to find out what applies in your state. We strongly discourage situations where you pay your Caregiver illegally or “under the table”. This is illegal and if you are caught, you could face serious penalties with the Internal Revenue Service.
Q: I found a great Nanny on your website, now what?
A: Well, think about interviewing with your Nanny on the telephone before meeting in person and we recommend a public place, maybe a park so that you can get a feel of she is like.
Q: What kind of benefits can I offer my Caregiver?
A: Because you will be the caregiver’s employer, think of yourself as a small company. What would you offer your employees to retain them as well as reward them for their accomplishments? Here are recommendations of benefits to offer your valued employee: medical insurance coverage, life insurance, educational assistance, flexible work hours, pre-paid legal services, dental insurance, sick time, personal time, cellular phone account, paid vacation, annual bonuses, gift certificates, entertainment tickets, and the list is endless. However, we think you get the idea of the type of benefits you can offer your new valued employee.
Q: My current Nanny is wonderful, and we have had her for 2 years. However, I need to let her go for financial reasons. Can she register on your site although she does not have a green card?
A: Unfortunately not. This is because our website does not accept foreigners nor do we recommend (or allow) these individuals to register because at www.citinannies.net we comply with all U.S. Homeland Security Laws. This is for the protection of all the registered users.
Back to Top
Signing Up
Q: How much is the membership?A: To begin a search for fulltime or part-time a nanny or caregiver, please register on the website. Our membership starts at $49.00 per month.
Q: What are the requirements for registration on www.citinannies.net?
A: You must be at least 18 years or older, have a valid credit card, and you must be able to pass a preliminary www.citinannies.net screening process.
Q: What is your agency fee?
A: Since www.citinannies.net is an internet service for connecting quality caregivers with families we do not have an agency fee nor do we take a commission of the Nanny’s salary. The only fee for our services is the membership fee to join www.citinannies.net. There are no other fees or catches, beyond the membership fee.
Q: Why do I have to answer so many questions on my questionnaire?
A: The more questions that you answer in your profile, the more likely you will be able to find that kind of Nanny or domestic help that you are looking for. Be candid, and honest about your answers, so that there are no surprises in the interview process.
Q: I don’t have enough time to fill out the rest of the questionnaire; can I save my profile and continue it later?
A: Absolutely! Just fill out the necessary information with the asterisks next to it. You can save your profile and come back to it later when you have time. Remember the more accurate your profile is, the more likely you will find what you are looking for in a Nanny, caregiver or other domestic personnel.
Q: I am in the registration process, and one of the questions asks me for the sum of two digits my social security number, what is this?
A: We, at www.citinannies.net use a patented technology process to validate the user’s identity when registering on our website. To identify a user’s identity on www.citinannies.net, our system requests a random sum of 2 or 3 included numbers, rather than the entire number or the last 4 digits of the user’s social security number. Then the system scans billions of records in public databases verifying the user’s identity, thus ensuring a safer online referral community, benefiting all registered users. This is not a criminal background check. Although we have taken steps to ensure a safer online community, you are highly encouraged to thoroughly check every Nanny or caregiver with a criminal background check.
Q: Why do you authenticate a user’s identity?
A: The vision behind www.citinannies.net is to create a safe, online referral community for families and their caregivers. We understand the need for privacy as well as the quality of care. After all, who do you trust with your children?
Q: Do you store my social security number on the www.citinannies.net website?
A: Absolutely not! This is the reason why we created a system to ask random questions, verifying every user’s identity.
Q: Help! I am in the registration process and I just submitted my information on your website but I got response back that says that you can’t validate my identity.
A: This is because our system is working to validate and authenticate your identity on our secure website. If you moved within the last 6 months or if you have gotten married, you might want to try your previous address and/or your maiden name. The www.citinannies.net system will allow you two attempts before blocking you from registering. At that point you will need to contact Customer Service Support at support@citinannies.net. You will need to include your name, email address, and phone number so that a representative will be able to contact you via telephone to validate your identity.
Back to Top
Technical Questions
Q: Help! I lost my password.A: Go to home page, click on Family Login and it will take you to the login screen. In the login screen, click on “Forgot Password” to have your password sent to your registered email address.
Q: Help! I lost my password and user name.
A: Go to home page, click on Family Login and it will take you to the login screen. In the login screen click on “Forgot Password” to have your password and user name sent to your registered email address. If you are still experiencing difficulties, please send an email to support@citinannies.net.
Q: I want to begin my search, but I don’t have a U.S. credit card.
A: Currently, we only service new members that have a valid credit card in their name. We will be adding a new feature that will enable new members to pay with an electronic check or a money order in the future.
Q: I’d to cancel my account, because I found a great Nanny on your site.
A: We’re sorry to see you go, but we understand your position. We do recommend that you at very least, give your Nanny (or caregiver) a probationary period of 60 days, to see how your professional relationship works out. Keeping your options open has many advantages. If you still want to cancel, log into your account and click on “Cancel my account”. We do not offer refunds or prorated billing.
Q: I have a question that is not listed here. How do I contact your company?
A: If you have a general question, please send an email to info@citinannies.net. If your questions are billing related, please send an email to billing@citinannies.net.
Back to Top
Please contact us at anytime, day or night. Our representatives will be happy to assist you with all of your domestic personnel needs.
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